Scheduled updates will be taking place to My Legal Indemnity Shop, My Defective Title Shop and My Title Insurance Shop from 5:30pm on Friday 15th September until 11:59pm on Sunday 17th September. Due to the fantastic success of the sites, we have seen a significant increase in user engagement and receive numerous requests for new and useful features. To meet these demands and continue offering you the best service possible, we have scheduled to make these enhancements. We understand the importance of minimising disruptions for you and your clients, so rest assured, and so we will ensure the downtime is kept to a minimum. Our goal is to ensure minimal inconvenience and maximum benefit for all our users.
During the update users will not be able to access the site.
To provide you with more information and address common queries, please see FAQs below. However, if you require further assistance or have specific concerns, our dedicated support team is here to help. You can reach us through the LiveChat function on the site or by calling us at 0203 435 6282.
We appreciate your continued support and look forward to bringing you these exciting enhancements to your online experience.
WHAT ARE THE MAIN CHANGES?
The main change you will see when you log in is the ability to start new quotes for any UK jurisdiction for both residential and commercial properties irrespective of where you are located. We have also updated our email address, which will change to online@dualgroup.com.
WHEN WILL THE UPDATES HAPPEN?
The update will take place from 5:30pm on Friday 15th September until 11:59pm on Sunday 17th September.
CAN I USE THE WEBSITE DURING THE UPDATES?
No, when the update is taking place users will not be able to access the site. The website will be unavailable to users for this short period of time to allow the updates to be completed. We will ensure that this will be as short as possible and have limited to times over the weekend so there is minimal disruption.
WILL THE FUNCTIONALITY OF THE WEBSITE CHANGE?
No. You will still start new quotes from the home page using the buttons at the top and the website will function exactly as it does now to produce your quotes and policies.
WILL I NEED TO USE A DIFFERENT WEB ADDRESS?
No. You can log in using the same website address you always use. If you need any assistance, please use the Livechat function on the website or call 0203 435 6282.
WILL I NEED TO CHANGE MY USERNAME OR PASSWORD?
The first time you log in after the updates are implemented you will be prompted to reset your password. If you need any assistance accessing the website, please use the LiveChat function on the website or call 0203 435 6282.
WILL I BE ABLE TO ACCESS ALL OF MY EXISTING QUOTES AND POLICIES?
Yes. You will be able to access quotes produced within the last 18 months and live policies incepted within the last 12 months. If you need to access any quotes or policies outside of these dates, please contact us using the LiveChat function or calling 0203 435 6282.
ARE THERE ANY OTHER CHANGES COMING?
There will be lots of improved features and updates coming soon, so watch this space!
