Claims

The way we handle and settle claims is a vital part of DUAL Asset’s business. We strive to provide an efficient, fair and practical approach to dealing with claims. To date, we have paid over £13m in claim settlements.

Our dedicated and experienced claims team handles claims across our entire book of business. The team will generally work alongside the Insured’s advisor or intermediary to provide continuity in what, in many cases, can be a stressful and worrying time.

If you need to submit a claim, or just tell us about something which may develop in to a claim, you can contact the claims team directly by completing the online form below.

For AsiaPac claims, please refer to the claims information specified in your Policy. Information regarding AsiaPac claims can also be found at https://www.dualaustralia.com.au/ and https://www.dualnewzealand.co.nz/

Alternatively, you can email the claims team at [email protected] with the following information:

• Policy Number
   
• Name of the current Policyholder
   
• Details of the situation
   
• Copies of any relevant correspondence/documents